Order Policy
• Ready-to-wear orders: Processed within 1–3 business days within the Kingdom of Bahrain, and 1–7 business days for international destinations.
• Tailored orders: Require 7–14 business days within the Kingdom of Bahrain, and 7–21 business days internationally (excluding official holidays or unforeseen circumstances).
Payment
• In-store tailored orders: A 50% deposit of the total amount is required to confirm the order.
• Online orders within kingdom of Bahrain: Full payment, including delivery fees, must be completed prior to processing and dispatch.
• Online orders outside kingdom of Bahrain: Orders are confirmed only upon receipt of full payment, including shipping charges.
Cancellation
• Ready-to-wear orders: May be cancelled before the preparation process begins. If cancelled after preparation, the refund will be issued after deducting delivery and administrative costs.
• Tailored orders: May be cancelled only before production commences. No refund is applicable thereafter.
• Uncollected orders: If an order remains uncollected for more than 60 days after completion, RUQ LINE reserves the right to dispose of it without refund.
Return & Exchange Policy
Returns (Ready-to-wear only)
• Within kingdom of Bahrain: Returns are accepted within 2 days from the date of receipt, in the case of a verified manufacturing defect.
• Outside kingdom of Bahrain: Returns are accepted within 3 days from the date of delivery, in the case of a verified manufacturing defect.
• Returned items must be in their original condition, unworn, and with the original tag attached.
Exchanges
• Ready-to-wear orders may be exchanged within 2 days of receipt and only once.
• Tailored orders are non-exchangeable unless a confirmed production fault or a verified discrepancy in the agreed measurements is identified within 2 days of receipt.
Non-returnable & Non-exchangeable Items
• All discounted or custom-made orders, unless proven defective or having a confirmed production fault.
• Used items or those with removed or damaged tags.
Important Notes
• Please ensure that all measurements are accurate before placing an order, as RUQ LINE cannot be held responsible for incorrect measurements provided by the client.
• Any alterations or modifications requested after confirmation may incur additional charges.
• Delivery and shipping fees are non-refundable.
• Each order is prepared with exceptional attention to detail, ensuring uncompromised quality and craftsmanship.
Shipping & Delivery Policy
• Within Kingdom of Bahrain: Delivery is completed within 1–2 business days following order preparation.
• Outside Kingdom of Bahrain: Shipping takes approximately 5–10 business days and may vary based on customs clearance or courier schedules.
Shipping Fees
• Delivery and shipping fees are calculated based on destination and displayed prior to checkout.
• Fees may vary depending on the number of items, total weight, or package size.
• All delivery and shipping charges are non-refundable.
• Shipping and delivery costs are borne by the client, except in cases of a confirmed production fault, in which case the costs will be covered after verification.
Privacy Policy
• RUQLINE is committed to protecting your personal data and using it solely for order processing and delivery purposes.
• We do not share customer information with any third party, except for authorized delivery partners.
• All online payment transactions are secure, encrypted, and processed through trusted payment gateways.
Our Commitment to You
• At RUQLINE, we are devoted to creating an exceptional shopping experience that embodies sophistication, quiet luxury, and refined elegance.
• Every order is handled with care, every detail is considered, and every client is valued.
• Should you have any inquiries, our customer care team will be delighted to assist you with professionalism and warmth.
Customs duties and taxes
Please note that the shipping cost you pay covers transportation fees only. If the receiving country imposes any additional taxes or customs duties on the shipment upon arrival, the customer is responsible for paying them, and the store does not cover these costs.
